Singtel outage disrupts emergency calls and banking services across Singapore

A Singtel landline outage on Tuesday disrupted calls to emergency services, healthcare institutions, banks and businesses.

The Singapore Civil Defence Force (SCDF) and the Singapore Police Force (SPF) said calls to 995 and 999 were affected, adding that they were working closely with the service provider to resolve the matter.

“Members of the public who are experiencing difficulties reaching us at 995 or 999 can SMS SCDF at 70995 or SPF at 70999 instead,” they said on Facebook.

“The safety and well-being of the public is our top priority. We will provide updates as soon as more information becomes available.”

Singtel alerted customers to the issue in a Facebook post at about 3.40pm. At around 3.50pm, more than 2,700 reports relating to the telco had been filed on outage tracking website Downdetector.

In an update at about 5.05pm, Singtel said its engineers have isolated the problem.