How a hotel became a mountain sanctuary during Taiwan's earthquake

Steven Pan is executive chairman of Regent Taipei - Silks Hotel Group. More about the group's philosophy of resilience can be found in "Crisis is Opportunity: Transforming resilience into leadership in the face of adversity" (written by Ching-I Lin and Steven Pan" and published in Chinese and Japanese. An English edition is forthcoming)

On April 3, a 7.4-magnitude earthquake struck Hualien County, eastern Taiwan, shaking loose the rocky hillsides of the soaring Taroko National Park. Several roads were blocked, leaving hundreds of people trapped in the area, including our hotel, Silks Place Taroko. Over the next four days, as the repair crews cleared the rubble, our culture of service and civic-mindedness translated to preparedness and resilience.