Delivering discrimination? India’s gig workers see access denied by class divide

Recently, Zomato CEO Deepinder Goyal took this initiative to Ambience Mall, a bustling shopping centre in New Delhi, where he attempted to deliver a “pretend” package.

His experience was eye-opening. A security guard stopped him from taking the lift to the third floor, pointing him to the stairs instead.

His post, which included a video of his experience, sparked a wave of complaints from workers across various companies, highlighting widespread discriminatory treatment not only in shopping centres but also in gated communities.