South Korean woman makes cafe manager kneel in apology over missing straw, sparks public outcry

What would you do if your drink was delivered without a straw?

One irate woman in South Korea took things to the extreme by demanding that a cafe manager kneel and apologise.

The incident occurred on April 4 in Gyeonggi province, according to television and radio broadcaster Seoul Broadcasting System (SBS) News.

It all started when a female customer called the cafe to complain about a missing straw in her delivery order.

The store manager, surnamed Bae, then arranged to send a complimentary slice of cake alongside the missing straw as an apology for the mistake.

However, the delivery was delayed due to an error in the customer's address, local media reported.

The cafe's CCTV footage showed the vexed woman marching into the store with her drink and berating Bae.

She then reportedly demands for the manager to kneel in apology — to which the latter complies.

The woman can be heard saying: "Is this the attitude of the service industry? Don't do business like that again. Do you think you'll survive in this neighbourhood?"

The hubbub, which lasted over five minutes, had also drawn a crowd of onlookers who stopped outside the store,reported the South China Morning Post (SCMP).

[embed]https://www.youtube.com/watch?v=KUSwkg9CsTk&ab_channel=SBS%EB%89%B4%EC%8A%A4[/embed]

Manager feared going to work

Speaking to SBS News after the incident, Bae said she had conceded to the customer's demand to kneel as she wanted to quickly rectify the situation.

The manager added that she has since suffered health problems such as dizziness, headaches, vomiting, and stomach pain, SCMP reported.

"After that incident, I could barely drink a few sips of water. I didn't want to see the customers or come to the store," she said tearfully.

Meanwhile, the