Slow recovery after CrowdStrike update sparks global IT outage

Head of the cybersecurity firm issues a public apology but cautions that a total recovery could take weeks.

Businesses and services around the world were slowly recovering after a massive technology outage wreaked havoc across the world and raised questions about the vulnerability of the global interconnected economy.

A faulty software update caused the “unprecedented” outage on Friday, grounding flights, knocking out financial companies and news outlets, and disrupting hospitals, supermarkets, small businesses and government offices.

By Saturday, several services were back online, but George Kurtz, the CEO of US cybersecurity company CrowdStrike – whose botched software update on its Falcon Sensor hit Microsoft’s Windows operating system – cautioned that a total recovery could take weeks.

CrowdStrike said it had rolled out a fix for the problem and Kurtz said he wanted to “personally apologise to every organisation, every group and every person who has been impacted” by the widespread glitch.

“We know that adversaries and bad actors will try to exploit events like this,” he warned in a statement. “I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives.”

US President Joe Biden’s team was talking to CrowdStrike and those affected and was “standing by to provide assistance as needed”, the White House said in a statement.

“Our understanding is that flight operations have resumed across the country, although some congestion remains,” a senior US administration official said.

Junade Ali from Britain’s Institution of Engineering and Technology said the scale of the outage “is unprecedented, and will no doubt go down in history”, telling the AFP news agency that the