Singapore Airlines turbulence: carrier to stop serving meals when seat belt sign on, in wake of SQ321 flight

In addition to suspending the serving of hot drinks, Singapore Airlines (SIA) will now also stop serving meals when the seat belt sign is turned on.

The new measure is part of a “more cautious approach” to managing turbulence in-flight, said SIA on Thursday, in response to CNA queries about modified cabin service routines in wake of what happened on flight SQ321.

On Tuesday, the London-Singapore flight was hit by sudden and extreme turbulence over Myanmar and was forced to divert to Bangkok. One person died and scores were injured, some seriously.

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One dead and dozens injured after Singapore Airlines flight hit by severe turbulence

“In addition to the suspension of hot beverage service when the seat belt sign is on, the meal service will also be suspended,” said SIA.

The current policy of crew members securing all loose items and equipment in the cabin during poor weather will continue.

“Crew members will also continue to advise passengers to return to their seats and secure their seat belts. They will also monitor customers who may require assistance, including those in the lavatories,” said SIA.

It added that crew members will also return to their seats and secure their seat belts when the seat belt sign is switched on.

“Pilots and cabin crew are aware of the hazards associated with turbulence. They are also trained to assist customers and ensure cabin safety throughout the flight,” said SIA.

“SIA will continue to review our processes as the safety of our passengers and crew is of utmost importance.”