Rolls-Royce opens VIP showroom in NYC to cater to its top-tier clients. Take a look inside
Rolls-Royce has opened its first U.S. "Private Office," a secret VIP design studio for ultra-wealthy clients who want highly personalized cars.
The Private Office, in Manhattan's trendy Meatpacking District, is central to the fabled British automaker's new strategy of growing sales and profits from selling more customized, higher-priced vehicles rather than boosting production. Rolls-Royce produced 6,032 cars last year, less than half the production of Ferrari, yet continues to generate strong profit growth for its parent company BMW.
While Rolls-Royce customers have been customizing their rides for decades, the Private Office brings the concept of a personalized Rolls to a whole new level. Once select customers order a car from a dealer, they can go to the Private Office to work with a designer to create an entirely personalized car — from special paint colors to their favorite fabrics, woods, lighting schemes and other materials.
"They may want the exterior of their Rolls-Royce to match the color of their dog's eyes," said Rolls-Royce CEO Chris Brownridge. "They may want to have interior panels in the car with the mother-of-pearl from their private collection. We can bring those sorts of requests to life through having direct access to the team. And the possibilities really are endless."
Rolls-Royce calls its top level of personalization the "Bespoke" program. Creating a Bespoke Rolls can add hundreds of thousands of dollars to the sticker price, which for a Rolls-Royce Phantom is just under $500,000, bringing the total sale price of some cars to more than $1 million.
The Private Office is reserved for the most complicated — and expensive — Bespoke projects. It's not a dealership and there are no actual cars displayed. To