Probe into GM's Cruise finds poor leadership, culture issues at center of accident response

Culture issues, ineptitude and poor leadership at General Motors' Cruise autonomous vehicle unit were at the center of regulatory oversights and coverup concerns that have plagued the company since October, according to the findings of a third-party probe.

The report addresses, in part, controversy that has swirled around Cruise since an Oct. 2 accident in which a pedestrian in San Francisco was dragged 20 feet by a Cruise robotaxi after being struck by a separate vehicle. Results of the investigation, which reviewed whether Cruise representatives misled investigators or members of the media in discussing the incident, were published Thursday in a 105-page report.

Despite the findings, which pointed to widespread issues with company culture, the third-party probe found that the evidence to date "does not establish that Cruise leadership or personnel intended to deceive or mislead regulators" during briefings a day after the accident, according to a summary of the report released by Cruise.

Cruise remains under investigation by several entities, including the U.S. Department of Justice and the U.S. Securities and Exchange Commission.

Several Cruise leaders and employees — most of whom are no longer employed by the company — attempted to show regulators a video of the incident, according to the findings, but were only able to do so in one of several initial meetings due to connection or "video transmission issues." Although the intent to share the information had been there, the report found, the Cruise representatives subsequently failed to properly inform some regulators or officials of everything that occurred.

"The problem is that when the video froze, literally and figuratively, the Cruise employees froze in the moment,