Japanese hotel accused of canceling Israeli guest’s reservation because of ‘war crimes’

CNN —

A hotel in the Japanese city of Kyoto allegedly canceled an Israeli tourist’s reservation because of “war crimes,” drawing criticism from local officials who said it violated regulations.

The tourist received a Whatsapp message from an employee at the popular destination’s Hotel Material telling him the booking scheduled for June had been canceled in response to the conflict in Gaza, according to the Israeli Embassy in Tokyo.

One message, confirmed to CNN, is said to have read: “We are sorry to inform you that, due to war crimes being committed by Israeli Defense Forces (IDF) members in the conflict taking place in Gaza between Israel and Palestine, we are not able to accept reservations from persons we believe might have ties to the Israeli army.”

It’s unclear why the hotel employee believed the person had ties to the Israeli army.

The traveler who received the Whatsapp messages made an initial complaint to the Israeli embassy in Tokyo. The person was able to make a new reservation at a different hotel in Kyoto and continued his trip as planned.

The Embassy accused the hotel of “a clear case of discrimination” when the news of the alleged incident went viral last week.

The hotel, which has not responded to multiple requests from CNN for comment, was also strongly reprimanded by Kyoto’s city government, which accused it of breaching Japan’s Hotel Business Act, which regulates the hospitality industry.

“Our position is to provide safe, secure, and high-quality accommodation for citizens and travelers, and we will respond strictly to situations that do not conform to this, such as this one,” a representative for the Kyoto city government told CNN, adding that a city representative visited the hotel in person