How best to respond to hatred? With reason and kindness

Shortly after, the delivery man rushed back over, but the couple didn’t understand English. Upon realising their mistake, they hurried back upstairs – it turned out that the meal was meant for their daughter’s neighbours. By then, the neighbours were already furious.

One of them accused my friend’s parents of theft and another was ready to throw punches. Amid the elderly couple’s repeated apologies, the grandchild cried in fear. Yet the neighbours wouldn’t back down. Their son, in his 20s, yelled, “Singapore is an English-speaking country. If you don’t understand, go back to China!”