Cisco-owned ThousandEyes launches AI to predict and fix internet outages, teases ChatGPT-style tech

Cisco's ThousandEyes internet monitoring unit on Tuesday unveiled new artificial intelligence-powered capabilities it said will allow for much faster prediction and diagnosis of internet outages and disruptions.

The company said its new AI tech, called Digital Experience Assurance, or DXA, would enable customers of Cisco's networking technology to introduce the ability to automatically act on issues in their network quality.

This is opposed to what is currently the case with ThousandEyes' software, where customers mostly only monitor their IT infrastructure for network issues.

Cisco ThousandEyes terms itself the "Google Maps" of the internet. That's because it has a broad, end-to-end view of every user and any application over any network.

Founded 15 years ago, the company says it's been investing lots into AI in the past several years.

But now, ThousandEyes is making big, AI-focused changes to its platform aimed at giving its client base even more visibility over network quality and resilience. 

Joe Vaccaro, vice president and general manager of ThousandEyes, said DXA would provide the ability "not only to resolve issues before they begin to impact my users, but leverage broad data to actually begin to predict and give forward intelligence on what might happen across infrastructure, to proactively address it before it begins to significantly degrade overall digital experiences."

"Digital experience assurance helps to build upon this evolutionary journey beyond metrics, beyond monitoring, towards a platform that delivers on a closed loop system," Vaccaro told CNBC in an exclusive interview.

Among the other capabilities, DXA comes with are the ability for businesses to correlate, analyze, diagnose, predict, optimize, and