Amazon’s troubled drone delivery program faces latest challenge in Texas: Annoyed residents

On a recent weekday morning, John Case heard a familiar buzzing outside his quiet suburban home in College Station, Texas. He recognized it immediately as one of Amazon's Prime Air drones, whizzing by on its delivery route to unload small packages of batteries, vitamins and dog treats.

"It sounds like a giant hive of bees," Case, a semi-retired orthodontist, said in an interview. "You know it's coming because it's pretty loud." 

Case has lived in College Station for the past 40 years. The drones are a common sight when he and his wife go on their regular walks around the neighborhood. Nurses, police officers and firefighters who work the nightshift talk about it disrupting their sleep during the day, Case said.

Noise complaints are just the latest challenge for Amazon's drone program that's been struggling to get off the ground since the company started testing deliveries in 2022. A mix of regulatory hurdles, missed deadlines and layoffs last year, coinciding with widespread cost-cutting efforts by CEO Andy Jassy, has halted progress of the ambitious service, which was conceived of by Amazon founder Jeff Bezos more than a decade ago.

College Station, located about 100 miles northwest of Houston, has been the main testing ground for Prime Air, as Amazon tries to show it can ferry packages by unmanned aircraft to residents' homes in under an hour. Lockeford, California, south of Sacramento, was supposed to be another test market, but Amazon shuttered its operation there in April. The company is seeking approval from regulators to start deliveries in Tolleson, Arizona, west of Phoenix.

As Amazon prepares to scale up Prime Air and expand it to more areas, it's encountering another reason why that won't be so easy. In a July