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Customer help desks are a top target of money-saving schemes involving generative AI, as I reported earlier in an attempted takedown of the chatbot. Now I’m convinced that automating customer service will bring the apocalypse somewhat nearer, not because machines will become sentient, but because the machines turn perfectly normal human beings into morons.
Mainland commentators expressed cautious satisfaction with Taiwan’s national election outcome – which returned the Democratic Progressive’s Party (DPP) to office but with a sharply reduced mandate and the loss of its majority in the national legislature.